The City of Canton Utilities Department provides billing services for residential and commercial water, sewer, stormwater, solid waste and recycling services. This department assists customers with paying utility bills, setting up or transferring service, service requests and other useful information.
The purpose of this position is to provide services to water and sewer utility customers. Successful performance contributes to the efficient and effective delivery of those services. Some duties include: processing applications to initiate, terminate and transfer services; receipting and posting of payments; balances cash receipts; answers telephone and greets visitors; provides information and assistance; files a variety of documents and forms; researches and resolves customer problems; refers complex problems to supervisor. The unique needs of each customer contribute to the complexity of the position.
Knowledge of customer service principles and practices.
Knowledge and experience in the use of modern office equipment and practices, including the use of a ten-key electronic calculator.
Skill in the provision of quality customer services.
Skill in identifying problems and developing solutions.
Skill in oral and written communications.
Skill in paying attention to details through thoroughness and accuracy.
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major job duties of the position, usually associated with the completion of an apprenticeship/internship or having had prior experience in a similar position.
Health, dental and vision insurance
Life insurance for each employee
Paid Time Off (PTO) is provided to regular full-time employees to be
used for vacation, personal illness, illness of an immediate family
member, or other personal business.
Paid Time Off (PTO) accrual is based on annual hours worked and
completed years of service.
11 paid holidays per year
Starting hourly rate for this position is $14 - $16 dependent upon qualifications & experience.
Apply now below or submit a paper application (download document here).